How do I personalise an item?
Check the product description for the available personalisation options. Provide the exact spelling and requested details before production begins. If the product page does not offer a name field, contact info@thebowstreet.com before placing your order.
When will my order be dispatched?
Our usual dispatch time is 7–10 days after payment and complete personalisation details. Courier delivery time is additional. See our Shipping policy.
Can I change a name after ordering?
Contact us immediately with your order number and the correction. We will check whether production has started and what can still be changed.
Do you offer cash on delivery?
Our orders are prepaid. Available payment methods appear at checkout.
Can I order gift boxes or in bulk?
Yes, contact us with your preferred items, quantity, personalisation details and required date. We will discuss availability, pricing and timelines before you proceed.
What if something arrives damaged?
Keep the item and packaging and contact us with your order number and photos. An unboxing video can help us investigate, but its absence does not automatically invalidate a genuine claim. See our Returns & refunds policy.
Which occasions do you accept?
We welcome thoughtful gifting and everyday purchases within our brand values. We do not accept birthday- or anniversary-themed orders.